Ratings & Reviews
Your Review
Resident Reviews
|Recommended: NoDisappointed — Living here is great but management is missing the mark. It seems like a musical chairs of management. Currently the staff is EXTREMELY rude. I have been paying double of what a normal water bill for a one bedroom apt. My bill may range from 32.00 to 68.00 . Varies per month. When I ask for an adjustment I have been told my bill is correct because of a rate increase. I am okay with an increase but not double sometimes quadruple the normal amount for a one bedroom apartment. That’s absurd. I have been told I have my own meter for my apartment and that is true but there is no one who can tell me if it is working properly. Management tells me they don’t have anyone to service the device. This device is in my bathroom attached to my hot water heater. It’s a wireless device , what is it communicating with. I don’t know neither does management. Management could be more helpful, polite and professional. If I could rate management a zero I would
response from property -We appreciate your feed back and we're so sorry you feel this way. A third party company has the control of meter readings and rates of individual usage rate per apartment, some more or less than others but it is based off usage. Please know that we have been working to do everything we can to change this situation to better suit our residents. If there was ever a moment that we were non responsive or slow responding we sincerely apologize. We aim to remain professional and polite in every manner and we hope in future encounters you are satisfied with communication and pleased with our response.
|Recommended: YesThe staff is amazing — Been living here for 8 years and I love the new staff.
Thank you so much for your feedback Tracey. We are pleased to hear this. We look forward to making the years to come even better! We absolutely love our Residents!
|Recommended: YesI don't have any issues. — Been living here for a while and I'm pleased.
Thanks for your feedback Mr. Jolly we are more than happy to have you here and extremely happy that you are enjoying your stay! We look forward to many more years with you.
|Recommended: YesVery nice place to live. — Office staff friendly and location is very convenient.
Thanks for your response Tabatha, we are pleased to hear that. We love our residents and look forward to enjoying another year with you. Let us know if there is anything else we can do to make your stay as enjoyable as possible.
|Recommended: YesEnjoying my stay. — I'm renewing my lease for another year
We are so glad that you chose to make Overlook Gardens your home for another year!!!
|Recommended: YesDecent — Pretty decent
Thanks for your feedback and recommendation Darrius! We are continuously working towards improvement and we want to continue to make your stay as comfortable and enjoyable as possible.
|Recommended: YesGreat Place to live — You would get an A old complex but we'll kept up good Managers
Thank you so much for your awesome review!
|Recommended: YesGood place to live. — Good place to live
We appreciate your response. We are excited to hear that you are enjoying your stay. We look forward to many more years of enjoyment with you.
|Recommended: YesI've been here since April 2010 — A lot things need to get better but overall It's good place to live.
Thank you so much, we are working to improve more and more each day. We are pleased to hear that you are enjoying your experience with us!
|Recommended: YesBeen here since 2013 — Never had any major issues, love the staff. Quiet and calm place to live. very pleasant
We appreciate your response. We are more than happy to serve you. Thanks for being a valued resident at Overlook!
|Recommended: NoOkay — The complex is pretty good but parking is a MAJOR issue and instead of the property staff addressing the issue with the OFFENDERS, they choose to email all residents which does not help the problem. Not only is this INCONSIDERATE but very inconvenient for the other RENT PAYING RESIDENTS.
Thank you for taking the time to submit a review; we appreciate your feedback! We are pleased to hear that you're having an overall pleasant experience here at Overlook Gardens. We agree that parking is often an issue, and one that we have attempted to address. We will continue to try our very best to resolve the issue. We agree that everyone should have ample space to park and we are sorry that you are experiencing this. Please feel free to stop by the office any time to discuss this with us. We really do love to hear input from our residents. We appreciate having you here!
|Recommended: YesIt's a great community — It's affordable and close to shopping.
Melecia, thank you for taking the time to recommend Overlook Gardens! We also appreciate your feedback and opinion. We are in the process of construction to the exterior of our buildings, so please bear with us and hopefully you will see the improvement :) Please feel free to call or stop by the office any time you have a concern or just to chat! Thanks again for reviewing our property!
|Recommended: Yes. — .
Thanks for taking the time to recommend Overlook Gardens, Mr. Sands. Hopefully you are enjoying your new home :) We are pleased that you chose our community and if you ever have any concerns, please reach out to the us. We value your feedback and we strive to provide the best resident care around!
|Recommended: YesThe property staff is friendly and professional. — The apartment are a good size for what you pay
Amber, thanks for taking the time to recommend our property and give insight to those who may be considering Overlook Gardens! We are so happy that you chose our community for your new home. We do agree that our floor plans are spacious! We appreciate your feedback and opinion. If you ever have any concerns or suggestions, please feel free to reach out to us. We value you as a resident and we want to provide you with the best resident care and customer service. Thanks again for your review!